Frequently Asked Questions


You can call us on +44 7931528466 from Monday - Friday from 10am-4pm

Alternatively you can email us at

We are based in rural Hampshire between the cathedral cities of Guildford and Winchester. As we are an online business we do not have a shop to visit


Absolutely, we are more than happy to take your order over the phone. Please call us on + 44 (0) 7931 528466. We are open Monday to Friday, from 9 am to 4 pm

Yes we do. We ship all over the world. Please look at our International delivery page

We will email you to keep you informed every step of the way with order confirmation, dispatch, tracking and delivery details.

If you can't find the emails please check your junk mail.


UK Royal Mail 1st Class - £3.55

UK Royal Mail 2nd Class - Free

Europe -  tracked - £8

Rest of the world - tracked - £9.95

Please note if you are an international customer and you have selected a currency other than Great British Pounds, then the foreign currency amount will be displayed at checkout prior to payment.

Please note that all shipments from the UK to destinations outside of Europe may be subject to import duties and taxes which are levied by the importing country at the time the shipment arrives in your country.  All applicable duties, fees and additional charges for customs clearance are your own responsibility.

Your hat will be beautifully wrapped in red, white and blue tissue paper and placed in an eye catching Union Jack design large envelope (waterproof of course!) As all of our hats are crushable they will bounce back into shape as soon as they are unwrapped. If you are buying a hat as a gift you can rest assured that your gift will be exquisitely wrapped.

Just complete the 'Return & Exchange' form which will be enclosed with your parcel and we will refund or exchange as soon as we receive your hat. We would advise that you send any returns by recorded delivery. For further information on returning or exchanging a hat, please read our 'Return & Exchange' page

Cleaning & Care of Your Hat

We recommend using a clean damp cloth and very carefully wiping any dirt away. DO NOT put your hat in the washing machine or tumble dryer!

Do not place on a radiator or tumble dryer! You should always allow your hat to dry naturally on a clean and flat surface in a warm place.

Any of our waxed hats can be re waxed using any proprietary wax re-proofer.

Rain Hat Collection

We are a family business based in Hampshire that started in 2017

Our rain hats are made by some very talented British milliners. We are proud to be supporting a British craft that should be much cherished for its quality and originality